it connects but shows unknown status most of the times. I tested through 4g, and all my different wifi networks. How can I trust it to open my doors?! So disappointed. The app is Impossible to use and it does not work all the time, it is REALLY slow to open and close the doors (almost 45 seconds to take the action) their server has issues all the time which makes their app insanely slow always loading, since I installed it and created a login I keep seeing a pop message: “cluster_max_load” (badly develop app/back end service) and that the service cannot connect at this time. My home is entirely automated, I changed my old motors to this new one thinking they would be better but they are not, the wifi and app technology is horrible. Update: now all my door activity history is missing along with all my configuration (rules and additional users, etc.) Emailed support 24 hours ago and am awaiting their reply. As things currently stand, I’m not confident that this app will work when I really need it. Even when the app is functional, it often continues to show that a door is still in the process of completing a request 3-5 minutes after successfully opening or closing a door. The app does not work at all when any of these 3 errors occur. The most prevalent error is cluster_max_load, next is a generic “something went wrong” dialog and finally occasionally all my doors temporarily disappear from the app. But for the other 25% of the time, 3 app errors tend to reoccur.

Approximately 75% of the time the app works as advertised. All the door sensors have line-of-sight to the Aladdin DCM. This AP has a strong connection back to the rest of the mesh. I have a reliable wifi mesh system with a wifi AP in my garage about 15 feet away. However, in the week or so that I’ve been using it, various repeating app errors cause me to question its reliability. When this app works, I like it very much and it can be very useful. I use Aladdin Connect to control 3 new Genie openers.

Instal the new Aladdin